Privacy Policy
City Government of San Pablo, Laguna - Protecting Your Personal Information
Last Updated: September 17, 2025
Introduction
The City Government of San Pablo, Laguna ("San Pablo City", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our official website (sanpablocity.gov.ph) and use our digital services.
As a Local Government Unit (LGU) of the Republic of the Philippines, we adhere to the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations (IRR), and guidelines issued by the National Privacy Commission (NPC) and the Department of Information and Communications Technology (DICT).
Information We Collect
Personal Information
We may collect the following personal information when you:
- Register for online services
- Apply for permits, licenses, or certificates
- Submit forms or applications
- Contact us through our website or email
- Participate in surveys or feedback forms
Types of Personal Data:
- Full name and contact information (address, phone, email)
- Government-issued ID numbers (TIN, SSS, PhilHealth, etc.)
- Birth date and place of birth
- Civil status and family information
- Educational and employment background
- Business information (for business registration)
- Financial information (for tax-related services)
Technical Information
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or search terms used
- Cookies and similar tracking technologies
How We Use Your Information
We process your personal information for the following purposes:
Government Services
- • Processing applications and permits
- • Issuing certificates and licenses
- • Tax assessment and collection
- • Public health and safety programs
Communication
- • Responding to inquiries
- • Sending notifications and updates
- • Emergency alerts and announcements
- • Survey and feedback collection
Legal Basis for Processing
We process your personal data based on: (1) Performance of official functions and duties as mandated by law, (2) Legitimate interests of the LGU in providing public services, (3) Compliance with legal obligations, and (4) Your consent where required.
Information Sharing and Disclosure
We may share your personal information with:
- Government Agencies: When required for inter-agency coordination and compliance with national programs
- Third-Party Service Providers: Contracted entities that help us deliver services (subject to data processing agreements)
- Law Enforcement: When required by law, court order, or legal process
- Emergency Situations: To protect public health, safety, or welfare
Important: We do not sell, trade, or rent your personal information to commercial entities for marketing purposes.
Data Security
We implement appropriate technical, organizational, and physical security measures to protect your personal information:
Technical Measures
- • SSL encryption
- • Secure servers
- • Regular updates
- • Access controls
Administrative
- • Staff training
- • Privacy policies
- • Audit procedures
- • Incident response
Physical Security
- • Secure facilities
- • Restricted access
- • Document security
- • Proper disposal
Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights:
Right to be Informed
Know what personal data is being collected and how it"s processed
Right to Access
Request access to your personal data we hold
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure/Blocking
Request deletion or blocking of data when legally permissible
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. For detailed information, please see our Cookie Policy.
Contact Information
Data Protection Officer
Office: City Government of San Pablo, Laguna
Address: City Hall, San Pablo City, Laguna
Email: dpo@sanpablocity.gov.ph
Phone: (049) 562-3156
For complaints or data privacy concerns, you may also contact the National Privacy Commission at:
Website: privacy.gov.ph | Email: info@privacy.gov.ph
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (RA 10173) and DICT Government Website Template Design Guidelines.